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We offer comprehensive support including user guides, video guides, a knowledge base, and direct customer support.

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Owner video guides

Video Guides

Open getting started guide
Getting started

How to use your device

A quick visual walkthrough for basic handling and getting oriented with the Elite II.

Care & cleaning

How to clean your device

A short cleaning guide to support consistent performance between uses.

Warranty

Two years, covered.

We stand behind our products and warranty our electronic components against manufacturer defects.

  • What's covered

    We stand behind our products and warranty our electronic components against manufacturer defects.

  • Register your device

    Registration activates your 2-year limited product warranty. Open product registration.

  • Making a claim

    Something isn't right? We're here to help. Contact us.

Care & cleaning

Keep it performing like new.

A few simple steps keep the Elite II clean and consistent. Detailed instructions, warnings, operating conditions, and troubleshooting steps are in the instructions for use guide.

  • The mouthpiece

    The magnetic zirconia mouthpiece clicks off, so it's simple to keep clean between uses.

  • The chamber

    Clear the ceramic chamber with the included pick tool to keep airflow and heating even.

  • Charging & storage

    Use the supplied USB-C charging path and follow IFU storage and operating environment guidance.

Instructions for Use Elite II — full IFU (PDF)

Get help

Talk to our Australian support team.

Questions about your Elite II, your warranty, or caring for the device? We're here to help.

Contact support

Healthcare practitioners

Clinical & product information

Detailed clinical and product information is available to verified Australian healthcare practitioners.

Pharmacy & trade

Stocking & ordering

Pharmacies and licensed channels can register for the trade portal — stocking, ordering and fulfilment.

Need more help?

Contact Grenco Medical support.

Send our team a message through the support contact form and we will help route your question.

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