Getting started
How to use your device
A quick visual walkthrough for basic handling and getting oriented with the Elite II.
Support
We're here for you.
We offer comprehensive support including user guides, video guides, a knowledge base, and direct customer support.
Care & cleaning
How to clean your device
A short cleaning guide to support consistent performance between uses.
Warranty
Two years, covered.
We stand behind our products and warranty our electronic components against manufacturer defects.
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What's covered
We stand behind our products and warranty our electronic components against manufacturer defects.
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Register your device
Registration activates your 2-year limited product warranty. Open product registration.
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Making a claim
Something isn't right? We're here to help. Contact us.
Care & cleaning
Keep it performing like new.
A few simple steps keep the Elite II clean and consistent. Detailed instructions, warnings, operating conditions, and troubleshooting steps are in the instructions for use guide.
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The mouthpiece
The magnetic zirconia mouthpiece clicks off, so it's simple to keep clean between uses.
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The chamber
Clear the ceramic chamber with the included pick tool to keep airflow and heating even.
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Charging & storage
Use the supplied USB-C charging path and follow IFU storage and operating environment guidance.
Get help
Talk to our Australian support team.
Questions about your Elite II, your warranty, or caring for the device? We're here to help.
Contact support
- Australia and New Zealand
support@moodstatemedical.au
+61 1300 069 385 - North America
support@grencomedical.com
+1 833-691-3224 - Contact form
Send a message through the Grenco Medical contact form
Need more help?
Contact Grenco Medical support.
Send our team a message through the support contact form and we will help route your question.