Privacy Policy

Grenco Medical ("Grenco Medical", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through this website, how we use it, and the choices and rights you have. It is intended to align with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, and with the New Zealand Privacy Act 2020 for New Zealand users.

Who we are

This website is operated by Grenco Medical. In Australia, the Elite II is supplied by our authorised sponsor, Mood State Medical Pty Ltd, and in New Zealand by Veridion Group. Where this policy refers to "authorised partners", it means these and other organisations engaged to support product supply, registration, warranty, and customer service.

Information we collect

We collect personal information that you choose to provide to us, and limited technical information collected automatically when you use the site.

• Information you provide through forms on this site, including product registration (name, contact details, device serial number, purchase information), healthcare professional and pharmacy access requests (name, organisation, contact details, location), and contact enquiries.
• Technical information collected automatically, such as your IP address, browser type, device type, pages visited, and referring pages. This is collected through analytics only where you have given consent (see "Cookies and analytics" below).

Cookies and analytics

This site uses Google Analytics 4 to understand how visitors use the site so we can improve it. Analytics cookies and measurement are disabled by default. We only enable them after you select "Accept" in the cookie banner shown on your first visit. If you select "Decline", no analytics cookies are set and no analytics data is collected.

You can change your choice at any time using the "Cookie settings" link in the footer of any page. We do not use cookies for advertising or to sell your personal information.

How we use your information

• To register your device and administer your product warranty.
• To respond to your enquiries and provide customer and owner support.
• To process healthcare professional and pharmacy access requests.
• To understand and improve how the website is used (analytics, with your consent).
• To meet our legal, regulatory, and safety obligations, including product safety and adverse event handling.

Who we share your information with

We may share your personal information with:

• Our authorised partners (including Mood State Medical Pty Ltd in Australia and Veridion Group in New Zealand) where needed to fulfil your request, such as registration, warranty, or supply support.
• Service providers who help us operate the website and our communications, under appropriate confidentiality and data-handling obligations.
• Regulators or authorities where required by law, or in connection with product safety and adverse event reporting.

We do not sell your personal information.

Website hosting and third parties

This website is hosted on GitHub Pages, a service provided by GitHub, Inc. GitHub may automatically collect server log information (such as IP addresses) as part of providing the hosting service. We also load web fonts from Google Fonts and, with your consent, analytics from Google. These providers process limited technical data under their own privacy terms.

How we protect your information

This site is served over HTTPS. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard the information we hold.

Health information

This website is informational and does not require you to disclose health information. Please do not submit sensitive health information through our website forms. Any health-related matters should be discussed directly with your prescribing healthcare practitioner.

How long we keep your information

We keep personal information only for as long as needed for the purposes described in this policy, including to provide warranty and support, and to meet our legal and regulatory obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Your privacy rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal and regulatory requirements. To make a request, contact us using the details below.

Children

This website and the Elite II are intended for adults (18 years and over). We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be reflected on this page.

Contact us and complaints

For any privacy question, request, or complaint, contact us at support@grencomedical.com, or through our contact page. If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. If you are in New Zealand, you may contact the Office of the Privacy Commissioner at privacy.org.nz.