Device FAQ

Device FAQ

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Patients FAQ

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Providers FAQ

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The Grenco Medical Elite II Vaporiser is a certified medical-grade dry herb vaporizer designed for patients using medical cannabis for therapeutic purposes. It offers precise temperature control, clean vapor pathways, and is built in an ISO 13485-compliant facility to meet global medical device standards.

Functionally, yes. The Grenco Medical Elite II Vaporiser uses the same advanced heating technology, form factor, and user interface as the G Pen Elite II. However, this version is manufactured in a medical-grade facility, has passed all required safety and medical certifications, and is intended specifically for clinical and patient use in regulated markets.

The Grenco Medical Elite II Vaporiser is designed exclusively for use with dry medical cannabis flower. It is not compatible with concentrates, oils, or liquids.

Vaporization heats medical cannabis without burning it, which releases active compounds like THC and CBD in a smooth vapor. This avoids harmful byproducts such as smoke, tar, and ash, making it a safer and more controlled delivery method—especially for medical use.

The Grenco Medical Elite II Vaporiser is produced in our medical-grade manufacturing facility, certified under ISO 13485standards. All units undergo rigorous testing for safety, performance, and consistency.

Our device is medically certified for use in several countries, with additional regulatory approvals ongoing. Please refer to our [Certifications Page] or consult your healthcare provider or local distributor for regional availability.

The device allows full temperature control between 200°F and 430°F (93°C – 221°C), giving patients the ability to customize vapor density, cannabinoid activation, and overall experience based on personal needs or clinician guidance.

Regular cleaning ensures optimal performance:

  • Use the included cleaning brush to remove debris from the chamber.
  • Gently clean the mouthpiece and airpath using isopropyl alcohol and cotton swabs.
  • Never submerge any part of the device in liquid.

Refer to the [User Manual] for full cleaning instructions.

A full charge provides multiple sessions depending on temperature and duration. The device features USB-C fast charging and a high-capacity lithium-ion battery for reliable, daily medical use.

Yes, the Grenco Medical Elite II Vaporiser is portable and discreet, making it ideal for travel. However, always check local laws regarding medical medical cannabis and vaporizer use, especially when flying or crossing borders.

Visit our Product Registration Page, enter your serial number and purchase information, and your warranty will be activated. This also ensures access to future updates and support.

Our medical support team is here to assist with:

  • Device troubleshooting
  • Replacement parts
  • Authorized clinic or distributor information
  • Medical use guidance (in coordination with your provider)

Contact Support anytime for personalized help.